My Attorney Stopped Returning My Calls and Emails. What Should I Do?

Posted May 25th, 2022.

Categories: Legal Malpractice.

When you hire an attorney, you likely have an expectation that transparent communication regarding the status of your case is a given. So when they consistently fail to return your calls and emails, you may find it in your best interest to seek new representation with an experienced New Jersey legal malpractice attorney at The Law Offices of Mark S. Guralnick. Read on to find out how to go about this.

Is it considered legal malpractice if my attorney neglects to communicate with me?

By law, an attorney has an obligation to keep you, the client, informed and updated with any new information regarding your case. So if your attorney fails to handle your case competently, including intentionally ignoring you, you may be eligible to file a legal malpractice claim. However, an attorney having poor communication alone is not grounds for a legal malpractice case, but it could lead to situations that are, such as if they settle the case without your consent or stop working on your case altogether.

What should I do if my attorney is not returning my calls and emails?

First, you should give your attorney the benefit of the doubt, and assume that they are inconsistent with their communication because they are busy in court, depositions, mediation, or meetings with other clients. However, if you believe this is a problem that is negatively impacting the success of your case, you should follow the below steps

  1. Call your attorney’s office: Ask to speak to a receptionist, paralegal, or even another attorney in the office that may be able to help you get in touch with your attorney or deliver your message.
  2. Write a letter: If calls and emails don’t work, write a letter to your attorney that explains that you have made an effect to contact them and that you would like to respond. It is recommended that you send the letter certified with a return receipt requested to ensure that your attorney received it.
  3. Keep track of your efforts to communicate: For calls, make a note of the time, date, and who you spoke to for each call. For emails and letters, save copies.
  4. Read your retainer agreement: Before terminating your relationship with your attorney, read your retainer agreement, which defines the terms of your relationship and what happens if you choose to end it.
  5. Hire a new attorney: Write a letter to your attorney to terminate their services and request your original file back, which they are obligated to return so you may proceed with a new attorney.
  6.  File a legal malpractice claim: A skilled New Jersey legal malpractice attorney can assist you in recovering damages from your previous attorney’s negligence.

Contact our experienced New Jersey firm

The Law Offices of Mark S. Guralnick is an experienced and committed legal team for clients throughout the state of New Jersey. Our team effectively serves victims of legal malpractice. If you require the services of a dedicated attorney, please contact The Law Offices of Mark S. Guralnick today for a free consultation.

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