Failing to Supervise Inexperienced Lawyers and Staff

When an inexperienced lawyer screws up, his boss and his law firm may be responsible for failing to supervise him. Consider, for example, what happened in the case of Gautam vs. De Luca, which was heard in the New Jersey Superior Court. In that case, Mr. and Mrs. Gautum hired an attorney to represent them in a medical malpractice case. The lawyer missed a number of deadlines in the case, and ultimately, the judge threw out the case because of the lawyer’s sloppy work. The lawyer failed to tell the clients that the case had been dismissed. Instead, he wrote a letter to them advising that he had become ill and could no longer represent them. The Gautums then made calls to the court, at which time they learned that their case had been dismissed.

The Gautums then sued the lawyer and his boss. The appeals court, in reviewing the decision, held that an attorney’s failure to properly supervise the work of his associate may constitute legal malpractice, particularly where the associate is hindered or disabled by an illness.

How Mark S. Guralnick Has Used This Argument to Win Cases

The Law Office of Mark S. Guralnick has utilized this approach to win cases in the past. For example, we represented a client who owned an apartment building in a New Jersey shore resort town. He hired a real estate law firm to assist him in converting the apartments to condominiums. The market for condos had been very profitable at the time, and buyers were aggressively searching for new seashore condo units. Unfortunately, the experienced partner who was hired to handle the condo conversion re-assigned the case to his inexperienced associate lawyer, somebody who had graduated from law school only a few years earlier.

The associate did not understand the nuances of condo law, and she struggled repeatedly to get approvals from the state agencies that oversaw the process. In fact, while the partner was failing the supervise the associate, the young associate wasted several years of time trying to get the job done. By the time the law firm was able to obtain the authorizations for condo conversion, the market had changed for the worse. Our client had lost profits that he would have made had the job been completed sooner.

Our firm filed a legal malpractice lawsuit against the law firm, highlighting the negligence of the partner in failing to supervise the work of his inexperienced associate. The case settled for six figures.

The Duty to Supervise is Also in the Ethical Rules

Not only is it a form of malpractice, but a failure to supervise an inexperienced lawyer may constitute a violation of the lawyer’s ethical rules. The duty to supervise is set forth in Rule 5.1 of the Model Rules of Professional Conduct. Rule 5.1(c) provides that a lawyer may be disciplined for another lawyer’s violation of the Rules of Professional Conduct if: (1) the lawyer orders or, with knowledge of the specific conduct, ratifies the conduct involved; or (2) the lawyer is a partner or has comparable managerial authority in the law firm in which the other lawyer practices, or has direct supervisory authority over the other lawyer, and knows of the conduct at a time when its consequences can be avoided or mitigated but fails to take reasonable remedial action.

The Lawyer Must Also Supervise His Paralegals and Secretaries

Attorneys are also responsible for the conduct, and the misconduct, of their support staff. In one case out of Florida, The Florida Bar vs. Mitchell, the lawyer was suspended for 15 days and found responsible for his legal secretary who forged the name of the opposing attorney on a legal document. In another case, Matter of Struthers, the Supreme Court of Arizona disbarred a lawyer who “virtually abandoned responsibility for running his office” by passing all responsibility over to his non-lawyer staff.

We have also seen cases where lawyers are sued because they delegated responsibilities to their paralegals, who failed to complete the work on time and therefore harmed the client’s case in some way. Or, in another scenario, lawyers are on the hook when they allow their legal secretaries to complete paperwork for the client, but then never review their secretary’s work before filing it with the court or a government agency or sending it to an opposing lawyer. Failing to supervise the support staff, and to review their work, can complicate, if not damage, the client’s case.

What Law Firms Should Do to Avoid Negligent Supervision Lawsuits

To prevent malpractice claims based on negligent supervision, lawyers and their firm need to exercise the utmost vigilance over their work and the work of their partners, associates and support staff. To avoid the risk of a mishap, law firms should follow these procedures:

  • Carefully screen associate lawyers and paralegals before assigning work to them. Make sure they are sufficiently experienced or comfortable with the work, even if they are going to be supervised.
  • Assign an experienced partner to each associate and paralegal working on a particular case. Make sure the supervising attorney is herself sufficiently experienced to make the important decisions.
  • Schedule routine “supervision meetings” to require the supervising attorney to inquire about the status and progress of the case, and to encourage the lawyers and paralegals to ask questions and solicit guidance.
  • Designate a person at the firm to serve as an intermediary or an ombudsman if the associate or the paralegal feels they are not getting enough supervisory guidance, or if a disagreement arises over the nature or details of the supervision they are receiving.
  • Design a system for anonymous reporting of suspected drug or alcohol problems affecting any firm employee. A specific person should oversee the process, and an intervention procedure should be developed and deployed, when appropriate.
  • Require all law firm staff to promptly report whether they believe that any illness, condition, or other impediment is hindering their progress on a case. A confidential third-party reporting process may be appropriate, so that privacy rights can be maintained. Staff should be informed that their health is a priority; therefore, anything from sleep deprivation to migraine headaches to pregnancy-related conditions should be reported if they are interfering with the quality of service provided to clients.
  • Conduct regular performance reviews of all employees. Consider using a 360-degree review process in which a group of coworkers provides feedback about a particular employee’s performance. Invite the employee to make a self-assessment and to report any perceived problems. Immediately address any suggestive results pertaining to an employee’s honesty, technical skills, punctuality, lack of initiative and his reliability to complete assigned tasks.

To schedule a consultation with our firm to discuss your legal malpractice case, contact The Law Offices of Mark S. Guralnick.

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    Licensed as a private detective, Mark Guralnick is a former investigative news reporter, and leverages these skills and experiences to deliver excellent client service while finding smart, practical, cost-effective solutions.

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